Privacy Policy
Last updated: [DATE]
Vitralise Pty Ltd (ABN [YOUR ABN], "Vitralise", "we", "us") respects your privacy. This policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information we collect
We collect information you provide directly, including your name, email address, phone number, shipping and billing address, and payment details (processed securely by Shopify — we do not store full card numbers). We also collect account information if you create a Vitralise account, and information about your orders and subscription preferences.
2. How we use your information
We use your information to: process and fulfil orders and subscriptions; communicate with you about your account, orders, or marketing (where you've opted in); improve our products and website; and comply with legal obligations.
3. Marketing communications
If you sign up to our newsletter or opt in at checkout, we may send you emails about products, offers and content. You can unsubscribe at any time using the link in any email.
4. Disclosure of information
We share information with trusted third parties who help us operate our business, including Shopify (order processing and payments), Supabase (account and authentication data), and shipping carriers. We do not sell your personal information to third parties.
5. Data storage and security
Your data is stored on secure servers operated by our service providers. We take reasonable steps to protect your information from misuse, loss and unauthorised access.
6. Your rights
You can request access to, correction of, or deletion of your personal information at any time by contacting hello@vitralise.com.au. You can also request a copy of the information we hold about you.
7. Cookies
Our website uses cookies to improve your browsing experience and understand site usage. You can disable cookies in your browser settings, though some site features may not work as intended.
8. Changes to this policy
We may update this policy from time to time. Changes will be posted on this page with an updated date.
9. Contact us
For any privacy questions or concerns, contact us at hello@vitralise.com.au.